Refunds
Refunds and cancelling.
How to cancel Unlimited, how to get your money back, and your legal right to withdraw.
Unlimited is not on sale yet. When it is, this is how cancelling and refunds work.
Cancelling
You can cancel Unlimited at any time from your account. Cancelling stops the next renewal: Unlimited runs to the end of the period you have paid for, the account then goes back to Free with everything it kept, or to its founding seat if that has not ended, and nothing more is charged.
Getting your money back
If Unlimited is not for you, ask for a refund within 14 days of your first payment and you get the whole payment back, with no questions asked. Paddle, which sells Unlimited for Beatomat, sends the money back to the card or account you paid with, and the account then goes back to Free, or to its founding seat if that has not ended.
Renewals
Renewals are not refunded. You can cancel at any time before the next one, and Unlimited runs to the end of the period you have paid for.
How to ask
Use the link in your Paddle receipt, or email hello@beatomat.com from the address you bought with and Beatomat will ask Paddle for it.
Your legal right to withdraw
If you live in the European Union, the law also gives you 14 days to withdraw from the purchase, counted from the day you buy, which is the day the contract is made. The refund above gives you the whole first payment back within those same 14 days, so you never need to rely on the legal right to get your money back.
Founding seats
A founding seat from the launch offer was free, so there is nothing to refund. It ends on its own after 6 months.